Refund Policy

At POMCOCO, we pride ourselves on providing fresh, high-quality, customized coconut activations and experiences. Because our services involve fresh produce, specialized labor, and custom branding tailored specifically to your event, we adhere to the following Refund and Cancellation Policy.
 

Customization & Perishable Goods Notice

Due to the perishable nature of fresh coconuts and the custom branding process (e.g., laser etching, custom branding irons, or bespoke event setups), all custom orders are final once production or preparation has begun.
 

Event Bookings & Cancellations

• Cancellations 14+ Days Prior to Event: Cancellations made 14 calendar days or more prior to the scheduled event date are eligible for a full refund (minus any non-refundable credit card processing fees).

• Cancellations 7–13 Days Prior to Event: Cancellations made between 7 and 13 days prior to the scheduled event date are eligible for a 50% partial refund or a full credit toward a rescheduled date within 6 months.

• Cancellations Less Than 7 Days Prior to Event: Cancellations made within 7 days of the scheduled event date are non-refundable, as custom materials, inventory, and staffing will have already been allocated.
   

Rescheduling

If you need to move your event date:

• Requests made at least 7 days in advance can be rescheduled at no extra charge, subject to availability.

• Requests made less than 7 days in advance may incur a fee to cover perishable inventory already secured for your original date.
   

Product Quality & Issues

We inspect all coconuts and equipment before and during setup. If there is an issue with the quality of your coconuts or service on the day of the event:

• Please notify our on-site team lead immediately, or email us at info@pomcoco.com within 24 hours of the event.

• Photos or videos of any damaged or defective items are required for review.

• Verified quality issues will be handled on a case-by-case basis through a partial refund or service credit for future bookings.
   

Force Majeure & Weather

If an event is canceled due to severe weather, natural disasters, or other uncontrollable circumstances ("Force Majeure"):

• We will make every effort to reschedule your activation to an agreed-upon future date.

• If rescheduling is impossible, a refund (less the cost of perishable custom materials already prepared) will be issued.
   

How to Request a Refund or Cancellation

To initiate a cancellation or refund request, please contact us with your booking reference details:

• Email: info@pomcoco.com

• Phone: 123-456-7890

Approved refunds will be credited back to the original method of payment within 5 to 10 business days.